Real Estate Services - Buildings: Frequently Asked Questions

  1. Need service for a maintenance and repair issue at an Ontario government facility?   
  2. What is IO doing to make government buildings more accessible?   
  3. How is IO "Greening" the buildings it manages on behalf of the government?   
  4. How is IO reducing electricity consumption in the buildings it manages on behalf of the government?   
  5. Who is in charge of recycling in government buildings and what programs are in place?   
  6. Does IO have an organic waste program in place in the government buildings it manages?   
  7. What is IO's role in managing heritage properties in the government's portfolio?   
  8. The flag on a government building is in need of replacement. Who do I contact to get it replaced?   
  9. How is it determined when flags on Ontario government buildings are lowered?  

 

 

Q 1. Need service for a maintenance and repair issue at an Ontario government facility? 

Please contact IO Property Services online at https://workorder.cbre.com/crsorc  or e-mail IOpropertyservices@cbre.com  or telephone 1-877-590-5090.


Q 2. What is IO doing to make government buildings more accessible?

Since 2006, IO's Barrier Free Design Guideline has set the minimum accessibility requirements in the lease, new construction, and extensive renovation of Ontario government facilities. This document meets and exceeds current legislative requirements and serves as a minimum guideline for ministries to follow when undertaking capital projects at Ontario government facilities.  IO strives to provide safe, healthy, productive and accessible accommodations.  Employees require more flexible, modern, technologically-advanced, and accessible workplaces.  Accessibility matters are regularly addressed as part of IO's on-going facility management responsibilities.

 

Q 3. How is IO "Greening" the buildings it manages on behalf of the government?  

 

Building Sustainability 

As an organization entrusted with delivering valued infrastructure, IO is accountable to a diverse range of stakeholders to ensure that all buildings across the IO portfolio are operated and maintained as consistently and efficiently as possible. This mandate is critical for the Building Services team.

 

LEED Standards 

To further support the government's green energy objectives, the government has mandated that the Leadership in Energy and Environmental Design (LEED®) Green Building Rating "certified" is the minimum standard for new construction and major renovations of government facilities.

 

 

Q 4. How is IO reducing electricity consumption in the buildings it manages on behalf of the government?
Infrastructure Ontario (IO) is eager to help the Ontario government achieve its conservation targets and has developed a ten-year Energy Master Plan to change the way we conserve energy 365 days of the year. The Energy Master Plan provides the necessary framework for IO to implement actions within our buildings to conserve energy and positively impact the environment. 

 

Through proactive energy management programs and investments in facility infrastructure, IO has reduced electricity consumption in the buildings it manages. IO is also Pursuing Alternative Energy (see below) at a number of its managed facilities throughout the province.These demonstration projects are to determine if IO should have a broader strategy for its managed facilities to determine which technologies show the most promise in supplying energy while reducing our environmental footprint.

 

Q 5. Who is in charge of recycling in government buildings and what programs are in place?

Everyone has a role in recycling. On behalf of the government, Infrastructure Ontario has implemented recycling and waste diversion programs in buildings it manages province-wide. The programs divert waste from landfill through reducing, reusing, recycling and composting of waste materials and close to a 76% diversion rate was achieved in audited buildings in 2008-2009.

In addition, Infrastructure Ontario has retained an environmentally leading service provider, CBRE, to provide property management for Ontario government buildings. CBRE will continue to implement IO’s building sustainability programs such as energy efficiency, green cleaning, recycling, waste reduction, energy management training and LEED certification. CBRE will also assist IO in its goal to support the Ontario government’s Green Energy Act and conservation programs.

If you work for the government, you can contact IO Property Services at 1-877-590-5090 for more information on recycling programs in your building.

 

Q 6. Does IO have an organic waste program in place in the government buildings it manages? 

 

Waste Diversion Program

To meet the government initiative of reducing waste sent to landfill disposal, a target of 60 per cent diversion by 2008 was set.  Since the announcement, Infrastructure Ontario has instituted the Maximum Green program and aided ministry facility staff in the diversion of wastes into recycling programs across the portfolio.  Annual Waste Audits are performed at all facilities over 10,000 m3 including recommendations and plans for further waste diversion during the subsequent year.  

 

Q 7. What is IO's role in managing heritage properties in the government's portfolio?

Infrastructure Ontario (IO) manages one of Canada's largest and most diverse portfolios of heritage properties. Heritage places are not just museums or tourist attractions - they include places where people work and live. From historic court houses to specialized education facilities, IO is committed to preserving Ontario's provincially significant heritage places by actively promoting their identification, conservation and use. Learn more about the heritage preservation process.

 

Q 8. The flag on a government building is in need of replacement. Who do I contact to get it replaced?

In addition to the regular replacement program, efforts are made to ensure that new flags, or flags in "like new" condition, are in place prior to Canada Day and Remembrance Day. If IO is advised of a deteriorated flag at any location it is checked and replaced as required as quickly as possible.

 

If you see a flag that is in need of replacement, please contact CBRE, IO's Property Services telephone at 1-877-590-5090.


Q 9. How is it determined when flags on Ontario government buildings are lowered?

IO is one of Canada's largest real estate management companies with responsibility for over 6,000 buildings and structures, the majority of which proudly display both the Canadian and Ontario flags. IO does not, however, oversee flag protocol for the province. That responsibility rests with the Office of International Relations and Protocol (OIRP), which is part of the Ministry of Intergovernmental Affairs. 

 

There is standard practice for half-masting flags that has been established by the Federal Government and is followed by all Provinces. It's an adaptation of international usage and reflects long-standing custom in Canada.

 

Flags across the country are automatically half-masted upon the death of an immediate member of the Royal Family, and a current or former Governor General or Prime Minister. Flags in respective provinces are half-masted upon the death of a current or former Lieutenant Governor or Premier. Other days upon which Ontario flags are automatically half-masted are: April 28, Annual Day of Mourning for Persons Killed or Injured in the Workplace; November 11, Remembrance Day; and December 6, Annual Day of Remembrance and Action on Violence Against Women.

 

Flags at individual ministry or regional facilities may be half-masted in cases of lives lost while at work, or other tragic events. When requests are brought forward, the Chief of Protocol relays a recommendation to the Cabinet Office, which makes the decision to half-mast. The Chief of Protocol then initiates the procedure for notifying those responsible for operations, such as the ORC. Flags on private property may be half-masted at the discretion of the owner.

 

More information on Ontario's flag protocol