IT Business Analyst (Fixed Term - 12 Months)

Position Title:

IT Business Analyst


Corporate Services


Information Technology


Manager, IT Business Systems

Position Purpose

The IT Business Analyst supports the Manager, IT Business Systems and the Senior IT Business Analysts in all aspects of electronic business solution delivery from inception to deployment and provides business application expertise and support to end users.

Key Function and Responsibilities

1. Identifies, analyzes and communicates business process improvements:

  • Work closely with diverse application stakeholders to gather, document and analyze system and business requirements for the evaluation, design, customization and deployment of electronic business solutions
  • Identify and analyze opportunities for business process improvements
  • Participate in the development/evaluation of design specifications, IT business cases, request for proposals, service level agreements and project charters
  • Assist in the development and execution of IT strategic and operational plans
  • Develop and execute test cases in development and user acceptance environments
  • Facilitate user acceptance focus groups to validate project goals


2. Provides business application support to end users:

  • Ensure the effective use of the end application and evaluate integration with other new modules or applications.
  • Provide business application support to end-users
  • Evaluate, recommend, plan and deploy IT solutions to meet client requirements
  • Serve as a technical consultant for development and enhancements to various internally developed


Education and Knowledge

  • Post Secondary degree in Information Systems
  • Knowledge of systems development methodologies
  • Detailed understanding of business analysis methodologies, approach and techniques


  • 3 years experience providing IT business solutions
  • Proven experience in the systems development life cycle of complex applications, application construction and system testing
  • Demonstrated experience implementing productivity and collaboration tools such as document management systems, portal solutions, Intranet, online meeting/conferencing, etc.

Skills and Personal Attributes

  • Excellent verbal/written communication, interpersonal, consulting, consensus-building and negotiation skills; ability to build strong working relationships;
  • Strong analytical, problem-solving and organization skills to project manage IT application projects
  • Ability to translate technical/IT jargon to regular business language and vice versa