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Accessibility at Infrastructure Ontario

The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”), and the regulations made under that Act, developed province-wide mandatory standards for accessibility in the following areas: customer service; employment; information and communications; transportation; and the design of public spaces. For more information on the AODA and the regulations made under the AODA, please use the links below.

Statement of Commitment to Accessibility

Infrastructure Ontario is committed to advance accessibility with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises for Ontarians, including people with disabilities, in a timely manner based on human rights principles of dignity, integration, equal opportunity, participation and independence.

Accessibility Policy and Multi-Year Plan

Accessibility Policy (PDF) 
Infrastructure Ontario’s Accessibility Policy outlines our commitment to meeting the needs of people with disabilities in a timely manner and meeting accessibility requirements under the Accessibility for Ontarians with Disability Act, 2005 (AODA). 

IO Accessibility Multi Year plan 2022-2026 (PDF)
IO’s Multi-Year Accessibility Plan outlines the steps we are taking to meet the requirements under the Accessibility Standards for Customer Service Regulation and the Integrated Accessibility Standards Regulation (IASR). The IASR includes accessibility standards for information and communications, employment, and transportation and the design of public spaces.

Accessible Documents

These documents are available in an alternate format upon request. Please contact us to receive these documents or any other information on this site in an alternate format. We will work with each individual to discuss what accommodation is best suited.

Questions and Feedback

We welcome inquiries and feedback about accessibility and IO’s efforts at meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), including the Accessibility Standards for Customer Service and the Integrated Accessibility Standards.

You may provide feedback by:
Telephone: 1 (877) 863-9672
Email: Visit the Contact Us section on our website

If you are interested in more information on accessibility you may review additional information on the Ministry for Seniors and Accessibility website.