Next Generation Real Property Services (Assets and Lands Management) Contract

Infrastructure Ontario (IO) sought an industry-leading and best-in-class private sector service provider to enable innovation and leverage technology to support the strategic management of one of the largest real estate portfolios in Canada. IO manages more than 4,400 buildings on behalf of the provincial government, accommodating approximately 60,000 Ontario Public Service (OPS) employees in 350 communities across the province. The portfolio consists of office buildings and space and special purpose facilities such as courthouses, detentions centres, OPP detachments, fire management centres and laboratories. IO also directly manages 194,000 acres of land, including hydro corridors and land banks.

This next generation contract for Real Property Services includes day-to-day property management, asset renewal and client works, capital planning, smart building technology, occupancy planning, energy and environmental management, strategic sourcing and vendor management as well as lease administration. The current contract had been in place since 2009 and expired in 2024. This was an exciting opportunity to refresh IO’s contractual relationship with a third-party service provider and build on the successes of the existing, best-in-class service delivery model. 

Following an open and competitive process, BGIS was selected as the Real Property Services provider, effective April 1, 2024. In designing this next generation procurements, industry leaders were engaged through an open invitation, market-sounding exercise and provincial ministry clients were consulted. BGIS is capable of delivering efficient, effective, flexible and consistent services, a high level of transparency and customer service excellence. They're an industry leader in innovation, clean technology, smart building management and asset renewal work.

Through this process, IO will enhance its internal expertise with the support of a best-in-class private sector service provider in order to continue to demonstrate leadership in managing and enhancing the value of Public Sector Real Estate and optimizing the delivery of services across the province.